information At Trillium's Falling Water Spa
The spa operates 7 days a week from 10am to 6pm during the summer months. Although we are flexible to accommodate our guests, the winter operation days and hours may vary. Booking can be made by contacting the Trillium’s Falling Water Spa by phone, email or by completing the online reservation form. We suggest appointments be booked at least two weeks in advance of your visit to ensure availability and reserve preferred choices. For day spa, a credit card is required to guarantee your booking. Out of consideration for our guests, a minimum of 24 hours is required for cancellation after which a charge of 50% will apply.
To enjoy the full value of your spa experience we suggest that our guests arrive at least 10 minutes prior to your scheduled appointment time. Arriving late may require the treatment to be canceled or the time shortened to remain on time for the next scheduled spa guest. All new guests are asked to complete a brief health history form upon arrival. If you have been to the spa previously, please let us know of any changes to your health history. All health information of our guests remains confidential.
The spa welcomes guests aged 16 and older. All treatments and pricing are subject to change without notice. Gratuities are not included in pricing and are left to your discretion. When staying at the resort on a package that includes a spa credit, the credit is valid toward treatments only. Smoking and the use of cell phones is not permitted in the spa. The spa is not responsible for any lost or stolen items, we ask you to limit the personal belongings you bring to the spa. Gift certificates are available for any spa treatment or in a monetary denomination of your choice.
Please contact us for more information.